Support Center

Common inquiries regarding the SwiftTopUp digital ecosystem.

How do I verify a manual deposit?

Ensure you use your registered platform username as the reference for all MoMo transactions. Deposits are typically cleared automatically within minutes.

Can I reverse a mistaken purchase?

Due to the automated nature of our API, all airtime and data dispatch actions are irreversible. Please verify all recipient numbers before confirming.

What should I do if a transaction fails?

Failed transactions are logged by our system. If your wallet was debited but the service wasn't delivered, please contact support via the Contact Routing page with your Transaction ID.

How do I become an affiliate partner?

Review our Affiliate Terms, then contact our partner desk directly through the link provided in the affiliate section to initiate your onboarding.